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Below you'll find a comprehensive list of information concerning MyJackpot Casino. The answers to most questions not directly related to your gameplay can be found there.

Still got a burning question?
To help our players with their queries as soon as possible, our customer support is available via both Live Chat and Email. Live Chat is a great way to get in to contact with us, and our Live Chat agents are trained to be able to instantly resolve most queries. Live Chat may not always be available, but rest assured that our Email support also generally answers within the hour during working hours, and otherwise within a day.

Account related
Index:
- How do I register for an account?
- I'm having trouble registering an account
- How do I receive my sign-up bonuses?
- I have a different questing concerning the sign-up bonus
- Can I register multiple accounts?

How do I register for an account?
You can register an account here. It's completely free, and it doesn't oblige you to anything. After registering, you'll receive our Welcome Package: Up to €500 bonus and 150 Free Spins. Pretty cool eh?

I'm having trouble registering an account
If you are having trouble with the sign-up form:
Please make sure that you have not already created an account with us before, as only one account per person/houseshold is permitted. Also, please verify that your details are filled out completely. In our experience, the BIC number is often forgotten, but it is required for us to be able to pay your winnings to your bank account. An important one, I'd say! You can calculate your IBAN and BIC here.

If you are having trouble verifying your account:
Please look in your spam-box if you have not received our verification mail. Is the email there? Make sure to tag it as 'not spam', so you won't have that problem again!

It the email also not in your spam? It is possible you have made a type-o in your email address while registering. Don't worry, we can fix it! Please contact our Live Support or contact us via email.

How do I receive my sign-up bonuses?
Registering at MyJackpot Casino is a no-brainer with our very special Welcome Package. You'll receive the following bonuses on your first four deposits with us:

- 1st deposit: 50% bonus up to €50 and 25 Free Spins
- 2nd deposit: 50% bonus up to €100 and 25 Free Spins
- 3rd deposit: 50% bonus up to €150 and 50 Free Spins
- 4th deposit: 50% bonus up to €200 and 50 Free Spins


The bonuses are added automatically, all you need to do is make a deposit!

Click here to read more about our welcome offer.

I have a different questing concerning the sign-up bonus
Please check out the bonus-section of this page, it will surely answer your question!

Can I register multiple accounts?
MyJackpot Casino offers a variety of great bonuses, like the sign-up bonus(es). Unfortunately, this means that we have to limit the amount of registered accounts to one account per person/household to prevent abuse. Another reason is to protect players that have previously closed their account via our self-exclusion method from playing again.

Registering multiple accounts with us may forfeit any account balances on that account on discovery, and double accounts will be closed.
Bonus related
Index:
- Welcome Offer
- Receiving bonuses
- Playing with bonuses
- Cashing out bonuses

Welcome Offer
Take advantage of our amazing welcome package and help yourself to €500 total bonus and 150 Free Spins across your first four deposits.

Full Details:
  • Tiered bonus over first four deposits:
  • 1st Deposit = 50% Bonus up to €50 & 25 Free Spins
  • 2nd Deposit = 50% Bonus up to €100 & 25 Free Spins
  • 3rd Deposit = 50% up to €150 & 50 Free spins
  • 4th Deposit = 50% up to €200 & 50 Free spins
For full details please visit our Bonus Terms and Conditions page.

Receiving bonuses
You may receive a bonus through a special event on our site, a newsletter, the Loyalty Shop, or through making your first deposit(s).

There are generally four types of bonuses:
- Free bonuses
- Reload bonuses
- Welcome Bonus

- Free Spins

A Free Bonus is a bonus that can be redeemed without the need to deposit.

A Reload Bonus is a bonus that requires one or more deposits within a specified time period to be redeemed.

A Welcome Bonus is a type of reload bonus that is only available to new players and offered on initial deposits.

Free Spins are free game rounds on selected casino games. Free Spins may be included in promotional offers with or without a deposit requirement.

Playing with bonuses
You can track progress on your bonus wagering using the “My Bonuses” tab, which is only visible when you are logged-in. Each received bonus is kept, and played, separately.

We always deduct funds from the balance meter first. When your balance meter is empty you will begin using your bonus meter.

You can unlock bonuses to your Balance Meter by meeting the specified wagering requirement. To meet a wagering requirement, you have to wager money from a received bonus (balance wagering is not counted). Once a player has wagered enough money from a bonus, the remaining bonus balance from that specific bonus will be transferred to the Balance Meter, from where it may be withdrawn.

Until the wagering requirements have been met, all winnings received from wagering bonuses will be added back to that specific bonus on your Bonus Meter, making it possible to wager more money from a bonus than the original received bonus amount.

The wagering requirement for bonuses is general 35 times (x) the original bonus value. Certain bonuses may have different wagering requirements. The amount of money that needs to be wagered to meet the wagering requirement is calculated using the original received bonus amount, and multiplying this with the specified wagering requirement.

Example:
A  €10 bonus with a wagering requirement of 35x requires 10x35 = € 350 to be wagered, before the bonus is transferred to the Balance Meter.

If you were to wager the full € 10 bonus in one spin, and if you won  €20 with that spin, you would have fulfilled  €10 of the € 350 wagering requirement. Your bonus balance would be (10 - 10) 20 = € 20.

As you see, in this example the original bonus amount has been wagered 1x, and the player still has €20 because the winnings were added to the bonus.

You can play any game you like with bonus money, but not all games contribute towards meeting wagering requirements. Games that are listed in our Table Games and Live Casino game categories do not contribute toward meeting wagering requirements. Other games contribute at a lower rate.

Full details can be found on our Bonus Terms and Conditions page.

Cashing out bonuses
Ok, here is where it might become a bit complicated, but bear with me!

A received bonus cannot be cashed out if the wagering requirements are not met yet. Once the wagering requirements are met, the bonus is transferred to your cash balance, allowing you to cash-out.

Wagering requirements are met by wagering from your bonus balance. Winnings from bonus-stakes will be transferred back to that specific bonus, until the wagering requirements are met.

The wagering requirement amount for a bonus is calculated by multiplying the amount of bonus originally received with the set wagering requirement factor. This 'factor' is generally referred to as the Wagering Requirement (for example: 12x).

The wagering requirements may differ for each bonus offer, but are unless otherwise stated:
- 12x for deposit bonuses
- 20x for free bonuses


For example:
You receive a €10 bonus with a 12x wagering requirement. You will need to wager €10x12=€120 from this bonus to transfer it to your cash balance, and be able to cash-out.

Don't worry if it's a bit confusing, if you're logged in you can easily see what your progress is for meeting the wagering requirements for your bonuses on the page My bonuses.

Important!
You may cash-out your cash balance at any time, even if you have not met all bonus wagering requirements. Any outstanding deposit bonuses (where the wagering requirements are not met yet) will be forfeited.
Loyalty related
Index:
- Loyalty points
- Vip club

Loyalty points
Choosing MyJackpot Casino is a rewarding decision, and our loyalty program is a very good example why. Every time you play at MyJackpot Casino, you'll earn Loyalty Points. These can then be used to buy bonuses in our Loyalty shop.

Earning Loyalty Points
It's very easy to start saving up Loyalty Points, all you need to do is start playing! If you wager money from your balance, we will keep track of how much you have wagered. Once you have wagered enough to earn a Loyalty Point, it is added to your account.

Basic Rules:
- Loyalty Points are only earned by wagering from your balance.
- You'll earn 1 Loyalty Point each €10,- wagered in any regular game.
- You'll earn 1 Loyalty Point each €100,- wagered in tablegames & progressives.


Spending Loyalty Points
If you are logged in to your account, you can visit the Loyalty Shop. In the Loyalty Shop you can use your Loyalty Points to purchase Free Bonuses.

The basic exchange rate is about 500 Loyalty Points for €10,- free bonus, but players that save up more Loyalty Points might get a better deal, so be smart about it!

Loyalty Bonuses
Loyalty Bonuses can be used in any game, except progressive jackpot slots and tablegames. Loyalty Bonuses are NOT removed when requesting a withdrawel of your balance. The wagering requirement for Loyalty Bonuses is 20x.

Loyalty Tips
- Save up more Loyalty Points to get a better deal in the Loyalty Shop!
- Some Special Events might double the Loyalty Points you get.
- Loyalty Points are also added by playing in the Mobile Casino.
- And of course; keep playing at MyJackpot Casino!


VIP club
Will you be invited to our VIP-club?

MyJackpot Casino rewards the most loyal and experienced players with access to a reserved area: the VIP Club. Invitations are sent out only once a month, and only to a select few.

The VIP Club treats their members on daily extras like free spins, extra deposit bonuses and Loyalty shop discounts, so there's always something new every day!
Reliability & Prevention
Index:
- About MyJackpot Casino
- Fairness
- Prevention

About MyJackpot Casino
As a part of Dazzletag Entertainment Ltd, MyJackpot Casino is a trustworthy casino brand to play on. Dazzletag Entertainment Ltd has been operating online casino's for over 10 years, and is proud to have a dedicated fanbase and a great reputation.

MyJackpot Casino is operated by Dazzletag Entertainment Ltd 2010 - Licensed and regulated by the Malta Gaming Authority (MGA) under licenses MGA/CL1/711/2010 and MGA/CL3/711/2010, both issued on 24th August 2011, and license MGA/CL1/1133/2015 issued on 19th February 2016.

Registered office:
Villa Seminia, 8, Sir Temi Zammit Avenue,
Ta' Xbiex XBX 1011 Malta.

Fairness
The games offered on MyJackpot Casino are supplied by Microgaming (http://www.microgaming.co.uk/) or Netent (https://www.netent.com/). We are proud to be working with these two suppliers, as they are not only the biggest in the world, but also the most trusted providers of online games. And for good reasons! Not only are their games tested for fairness by outsourced companies like eCOGRA (http://www.ecogra.org/) and iTechLabs (http://www.itechlabs.com.au), they are also founding members of multiple organisations that try to make the online gambling world a safer place!

The games that MyJackpot Casino offer are hosted by the respective game provider, and use their regulated and tested game engines to come up with a fair and random result. It might be a safe idea for players that are new to online gaming that as a casino provider we do not have access to this game engine, and have no influence whatsoever on the outcomes.

As a player you can be completely confident that the games are 'fair', meaning that the game will always give you a random result. Not only are the games tested for randomness by outsourced companies, they also have a separate license in each regulated jurisdiction, including Malta and Belgium. These licenses are very strict, and do not allow games to be unfair. Fair enough?

Prevention
Playing in a casino is meant to be an exhilarating, fun experience. With a bit of luck, you may even win some money in the process!

However, playing in a casino comes with an inherited risk of losing money, so you should only play with money you are willing to lose.

Please be careful while playing with us, and play responsibly.

If you feel like you might become a 'problem gambler', please visit http://www.gambleaware.co.uk and http://www.gamcare.org.uk/. This website gives advice to players who might be suffering from a gambling addiction.

If you are suffering from a gambling addiction, or if you need a time-out from gambling, please contact our support team to set a self-exclusion period for you. A self-exclusion may be requested for any period of time. Your account will not be accessible until the end of the self-exclusion period. A self-exclusion period is always final, and cannot be shortened on request.

Account history
Index:
- Account history
- My game history
- My deposit history
- My withdrawal history

Account history
If you are logged in, you can find details about your account history below. This may help you to solve any questions you might have concerning your plays, pays, or withdrawals.

My game history
Below you will find a list of your recently played game rounds. Please note that some information may be provided to us with some delay.

Please log in to view your game history.


My deposit history
Below you will find a list of your deposits.

Please log in to view your deposit history.


My withdrawal history
Below you will find a list of your withdrawal requests.

Please log in to view your withdrawal history.

Didn't find an answer? Use our contact form

Our Customer Support agents will be happy to help you. On working days, our average response time is about an hour. If no Support Agent is available to reply within the hour (or if your email requires extensive research), your email will generally be handled the next day.

Please fill in the form below, and try to give a detailed description of your request.

(user)name:


E-mail address:


Question/Remark:






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