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Below you'll find a comprehensive list of information concerning MyJackpotCasino. The answers to most questions not directly related to your gameplay can be found there.

Still got a burning question?
To help our players with their queries as soon as possible, our customer support is available through both Live Chat and Email. Live Chat is a great way to get in to contact with us, and our Live Chat agents are trained to be able to instantly resolve most queries. Live Chat may not always be available, but rest assured that our Email support also generally answers within the hour during working hours, and otherwise within a day.

Account related
Index:
- How do I register for an account?
- I'm having trouble registering an account
- How do I receive my sign-up bonuses?
- I have a different questing concerning the sign-up bonus
- Can I register multiple accounts?


How do I register for an account?
You can register an account here. It's completely free, and it doesn't oblige you to anything. After registering, you'll receive 25 free spins once you have verified your phone number, and a 100% bonus on your first deposit. Pretty cool eh?

I'm having trouble registering an account
If you are having trouble with the sign-up form:
Please make sure that you have not already created an account with us before, as only one account per person/houseshold is permitted. Also, please verify that your details are filled out completely. In our experience, the BIC number is often forgotten, but it is required for us to be able to pay your winnings to your bank account. An important one, I'd say! You can calculate your IBAN and BIC here.

If you are having trouble verifying your account:
Please look in your spam-box if you have not received our verification mail. Is the email there? Make sure to tag it as 'not spam', so you won't have that problem again!

It the email also not in your spam? It is possible you have made a type-o in your email address while registering. Don't worry, we can fix it! Please contact our Live Support or contact us through email.

How do I receive my sign-up bonuses?
Registering at MyJackpotCasino is a no-brainer with the 2 different bonuses you can recieve the minute you sign-up:

- 25 Free Spins
You'll receive this bonus once you have verified your phone number. The verification process is required to minimize abuse of this offer, you understand right? No deposit is required to get the free spins, or to cash out any winnings. It's our little way of introducing ourselves!

- 100% First Deposit Bonus
Free spins are nice, but if you are in the 'Show me the money!'-mindset, than this offer is right up your alley: On your first deposit we will double your deposit, up to an amazing €250! You receive this offer automatically once you make your first deposit, so make your first deposit count!

I have a different questing concerning the sign-up bonus
Please check out the bonus-section of this page, it will surely answer your question!

Can I register multiple accounts?
MyJackpotCasino offers a variety of great bonuses, like the sign-up bonus(es). Unfortunately, this means that we have to limit the amount of registered accounts to one account per person/household to prevent abuse. Another reason is to protect players that have previously closed their account through our self-exclusion method from playing again.

Registering multiple accounts with us may forfeit any account balances on that account on discovery, and double accounts will be closed.
Bonus related
Index:
- About the sign-up bonus(es)
- Receiving bonuses
- Playing with bonuses
- Cashing out bonuses


About the sign-up bonus(es)
Registering at MyJackpotCasino is a no-brainer with the 2 different bonuses you can recieve the minute you sign-up:

- 25 Free Spins
You'll receive this bonus once you have verified your phone number. The verification process is required to minimize abuse of this offer, you understand right? No deposit is required to get the free spins, or to cash out any winnings. It's our little way of introducing ourselves!

- 100% First Deposit Bonus
Free spins are nice, but if you are in the 'Show me the money!'-mindset, than this offer is right up your alley: On your first deposit we will double your deposit, up to an amazing €250! You receive this offer automatically once you make your first deposit, so make your first deposit count!

Receiving bonuses
You may receive a bonus through a special event on our site, a newsletter you received, a bonus you purchased in the Loyalty Shop, or by registering with us, and making your first deposit.

There are generally three types of bonuses:
- Deposit bonuses
- Free bonuses
- Free Spins

Deposit bonuses may require you to fill in a bonuscode before making a deposit, but can also be automatically added (like the sign-up bonus). A deposit bonus is then automatically added to your account once you have made your deposit. The height of the bonus you receive will depend on the amount of money deposited (and the offers maximum bonus amount). For example: A 100% deposit bonus will yield €25 bonus on a €25 deposit, and a 25% deposit bonus will yield €25 on a deposit of €100.

Free bonuses do not require a deposit to be activated, and have a fixed amount. The bonuses that can be bought in our Loyalty Shop are an example of a free bonus. You may for example purchase a €10 bonus for 500 Loyalty Points.

Free Spins (or: Free games) are something completely different. Free Spins allow you to play for a fixed amount of game rounds completely free or charge. Winnings gained from playing these free rounds are then converted to a bonus, or payed out in cash (depending on the offer). A good example of a Free Spins bonsu are the 25 Free Spins you get for registering an account.

Playing with bonuses
Wagerings are placed from your cash balance first, so you'll automatically start playing with the first available bonus once your cash balance runs out. Wagerings from bonuses are taken from bonuses in the order they were received.

Tablegames and progressive jackpot slots are excluded from bonus play. In-game you'll notice that your bonus balance is not available in these games. Also, a checkmark or a cross next to 'May play with bonus' can be seen underneath the games, indicating an exlusion for bonus play.

Cashing out bonuses
Ok, here is where it might become a bit complicated, but bear with me!

A received bonus cannot be cashed out if the wagering requirements are not met yet. Once the wagering requirements are met, the bonus is transferred to your cash balance, allowing you to cash-out.

Wagering requirements are met by wagering from your bonus balance. Winnings from bonus-stakes will be transferred back to that specific bonus, until the wagering requirements are met.

The wagering requirement amount for a bonus is calculated by multiplying the amount of bonus originally received with the set wagering requirement factor. This 'factor' is generally referred to as the Wagering Requirement (for example: 12x).

The wagering requirements may differ for each bonus offer, but are unless otherwise stated:
- 12x for deposit bonuses
- 20x for free bonuses


For example:
You receive a €10 bonus with a 12x wagering requirement. You will need to wager €10x12=€120 from this bonus to transfer it to your cash balance, and be able to cash-out.

Don't worry if it's a bit confusing, if you're logged in you can easily see what your progress is for meeting the wagering requirements for your bonuses on the page My bonuses.

Important!
You may cash-out your cash balance at any time, even if you have not met all bonus wagering requirements. Any outstanding deposit bonuses (where the wagering requirements are not met yet) will be forfeited.
Deposits & Withdrawals
Index:
- Deposit methods
- Withdrawal methods


Deposit methods
You can deposit money in to your account by using one of the following deposit methods:

- Ideal
Deposit directly from your bankaccount using the trusted environment of your bank.

- Paysafecard
Deposit using a Paysafecard you purchased in one of the 480.000 selling points world-wide! Want to learn more about Paysafecard? Click here!

- Skrill
Skrill is an e-wallet, formerly known as Moneybookers. You can upgrade your Skrill e-wallet through your credit-card or bankaccount. Want to pay with creditcard and don't have a Skrill account yet? Sign-up for an free Skrill e-wallet here!

Withdrawal methods
At this time, only a transfer to your bank account is available. Withdrawal requests are processed by us once every working day, and are usually added to your bank account within 24-72 hours.
Loyalty related
Index:
- Loyalty points
- Vip club


Loyalty points
Choosing MyJackpotCasino is a rewarding decision, and our loyalty program is a very good example why. Every time you play at MyJackpotCasino, you'll earn Loyalty Points. These can then be used to buy bonuses in our Loyalty shop.

Earning Loyalty Points
It's very easy to start saving up Loyalty Points, all you need to do is start playing! If you wager money from your balance, we will keep track of how much you have wagered. Once you have wagered enough to earn a Loyalty Point, it is added to your account.

Basic Rules:
- Loyalty Points are only earned by wagering from your balance.
- You'll earn 1 Loyalty Point each €10,- wagered in any regular game.
- You'll earn 1 Loyalty Point each €100,- wagered in tablegames & progressives.


Spending Loyalty Points
If you are logged in to your account, you can visit the Loyalty Shop. In the Loyalty Shop you can use your Loyalty Points to purchase Free Bonuses.

The basic exchange rate is about 500 Loyalty Points for €10,- free bonus, but players that save up more Loyalty Points might get a better deal, so be smart about it!

Loyalty Bonuses
Loyalty Bonuses can be used in any game, except progressive jackpot slots and tablegames. Loyalty Bonuses are NOT removed when requesting a withdrawel of your balance. The wagering requirement for Loyalty Bonuses is 20x.

Loyalty Tips
- Save up more Loyalty Points to get a better deal in the Loyalty Shop!
- Some Special Events might double the Loyalty Points you get.
- Loyalty Points are also added by playing in the Mobile Casino.
- And off course; keep playing at MyJackpotCasino!


VIP club
Will you be invited to our VIP-club?

MyJackpotCasino rewards the most loyal and experienced players with access to a reserved area: the VIP Club. Invitations are sent out only once a month, and only to a select few.

The VIP Club treats their members on daily extras like free spins, extra deposit bonuses and Loyalty shop discounts, so there's always something new every day!
Reliability & Prevention
Index:
- About MyJackpotCasino
- Fairness
- Prevention


About MyJackpotCasino
As a part of Yellow Stone Entertainment N.V., MyJackpotCasino is a trustworthy casino brand to play on. Yellow Stone Entertainment N.V. has been operating online casino's for over 10 years, and is proud to have a dedicated fanbase and a great reputation.

MyJackpotCasino has been registered and approved by the Government of the Dutch Antilles and is authorized to operate online games.
Gambling license: Yellow Stone Entertainment N.V #8048/JAZ

Address:
Yellow Stone Entertainment N.V.
E-Commercepark Unit F07-b Vredenberg, CuraƧao N.A.
Chamber of Commerce # 97471

Fairness
The games offered on MyJackpotCasino are supplied by Microgaming (http://www.microgaming.co.uk/) or Netent (https://www.netent.com/). We are proud to be working with these two suppliers, as they are not only the biggest in the world, but also the most trusted providers of online games. And for good reasons! Not only are their games tested for fairness by outsourced companies like eCOGRA (http://www.ecogra.org/) and iTechLabs (http://www.itechlabs.com.au), they are also founding members of multiple organisations that try to make the online gambling world a safer place!

The games that MyJackpotCasino offer are hosted by the respective game provider, and use their regulated and tested game engines to come up with a fair and random result. It might be a safe idea for players that are new to online gaming that as a casino provider we do not have access to this game engine, and have no influence whatsoever on the outcomes.

As a player you can be completely confident that the games are 'fair', meaning that the game will always give you a random result. Not only are the games tested for randomness by outsourced companies, they also have a separate license in each regulated jurisdiction, including Malta and Belgium. These licenses are very strict, and do not allow games to be unfair. Fair enough?

Prevention
Playing in a casino is meant to be an exhilarating, fun experience. With a bit of luck, you may even win some money in the process!

However, playing in a casino comes with an inherited risk of losing money, so you should only play with money you are willing to lose.

Please be careful while playing with us, and play responsibly.

If you feel like you might become a 'problem gambler', please visit http://www.gambleaware.co.uk. This website gives advice to players who might be suffering from a gambling addiction.

If you are suffering from a gambling addiction, or if you need a time-out from gambling, please contact our support team to set a self-exclusion period for you. A self-exclusion may be requested for any period of time. Your account will not be accessible until the end of the self-exclusion period. A self-exclusion period is always final, and cannot be shortened on request.

Live Help availability
Weekdays:
       - 09:00 - 18:00
       - 19:00 - 23:00
Weekends:
       19:00 - 23:00

Live help times are subject to change

Haven't found the answer you were looking for above?

Our Customer Support agents will be happy to help you. On working days, our average response time is about an hour. If no Support Agent is available to reply within the hour (or if your email requires extensive research), your email will generally be handled the next day.

Please fill in the form below, and try to give a detailed description of your request.

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